Have a Gift Certificate?

If you were gifted a certificate for service in our establishment, please bring a valid form of picture ID. We will require to make a copy of your ID or Driver’s license in order to honor any certificates that were purchased through our online store. We thank you for your cooperation and understanding!

Also Gift Cards/ Gift Certificates can only be redeemed using our Booker Booking System. Non redeemable via SPACCURATE booking system.

Appointment Tips

Please plan on arriving at least 15 minutes prior to your scheduled appointment. Also take into consideration the potential traffic congestion in the Buckhead area, it’s advisable to account for this when planning your travel time.

Moreover, kindly provide specific details about your session goals with your therapist. This will greatly assist them in tailoring the massage to match your requirements, ensuring a truly customized and satisfying experience.

For more information please visit: What to Expect in a Massage

Health Conditions

Please advise us at time of booking of any health conditions, allergies, injuries or special needs, which may affect your services when making your spa reservation. Our cancellation policy applies if you are unable to receive a treatment due to a condition that you failed to communicate prior to booking.
If you are pregnant or have any sorts of limitations that could affect your treatment, please let us know before booking your appointment. Our prenatal massages are after the first trimester only.

Cancellation Policy

You may reschedule or cancel your appointment without charge at least 12 hours prior to your scheduled appointment.
Rescheduling or cancellations of less than 12 hours will be charged 50% of the scheduled service price.
Clients with a history of three or more late cancellations or no shows will be required to pre-pay the full service rate at the time of booking.

Late Arrival

In the event of a late arrival for your scheduled service, it may become necessary for us to shorten your service time. This measure is taken with the utmost consideration for the comfort and convenience of our subsequent guests. We deeply apologize for any inconvenience this may cause.

Any delays in arrival might not allow for an extension of the originally allocated service duration. As a result, the full service fee will remain applicable in such cases. We value your understanding of this policy, which is designed to uphold the quality and timeliness of our services for all patrons.

Your cooperation and punctuality are greatly appreciated, and we look forward to providing you with an exceptional experience. If you foresee any challenges regarding your scheduled appointment time, please do not hesitate to reach out to us in advance. Thank you for entrusting us with your wellness and relaxation needs.

Children

We kindly ask that our clients do not bring their children with them to The Buckhead Massage Company. While we understand that it may be difficult to find childcare during your appointment, there are several reasons why we must insist on this policy:

Safety: Our massage place is not child-proofed, and there are many potential hazards that could cause harm to a curious child. Hot massage stones, massage oils, and other equipment can be dangerous to children if not handled properly.

Disturbance: We want to provide a peaceful and relaxing environment for all of our clients, and the presence of children can be disruptive to this atmosphere. Crying, fussing, and other child-related noises can detract from the calming ambiance we strive to create.

Liability: We cannot be held responsible for any injuries or accidents that may occur to children who are brought into the massage place. Parents or guardians assume all responsibility for their children’s safety.

We apologize for any inconvenience this policy may cause and appreciate your understanding. We encourage you to make arrangements for childcare prior to your appointment so that you may fully enjoy your massage experience. Thank you for choosing our massage place for your wellness needs.

Age Restrictions

We’re excited to welcome clients of all ages, even as young as 9 years old, to our establishment for our range of services. To make sure everyone has a great experience, we ask that a parent or guardian be present in the room during the service for children up to the age of 16. Once they hit 16, parents can hang out in our lobby while their child is being taken care of.

One really important thing to keep in mind is that we need the parent or guardian to fill out a confidential intake form for their child. This form helps us ensure we have all the necessary information and permissions on file. It’s just a way for us to maintain the best standards possible and make sure everyone’s on the same page. Thanks for understanding!