Jameson C.
The setup and environment at Buckhead Massage Company is incredible; you feel relaxed the moment you walk in. Kelly is my favorite masseuse . She is very attentive to your concerns and issues, provides suggestions post-session to mitigate pain in problem areas. 10/10 experience!
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Clyde M.
I’ve been going to this massage company for several sessions over the last few months. My last two experiences with BMC have been lacking. About month ago, my scheduled massage started about 10 minutes late because the masseuse was late. During my most recent 90 minute massage (with the same masseuse) I was shown into the massage room on time (at 10am) but then the masseuse left the room to let me disrobe and didn’t return for 20 minutes. When she did return I asked if everything was okay. She said that it was and then proceeded with my massage but oddly ended it at 11:30am. By my reckoning, I paid for 90 minutes and got 70 minutes of “attention” from the masseuse. In addition to “cutting” the session by 20 minutes, during the 70 minutes when the masseuse was in the room I’d guess she only had her hands on me for 55 minutes. Her time spent without hands being “at work” on my body was spent adjusting things in the room and/or gathering hot towels to apply to my body parts. To be clear, I’m not paying for hot compresses nor do I think it inappropriate that I pay for 90 minutes of therapy only to get 55 minutes of actual hands-on treatment. As I as departing the establishment, I mentioned all of this to person attending to reception but my comments were met with indifference. I explained that for the reasons stated above, I wouldn’t be leaving a tip. Since my session, I’ve been asked repeatedly to consider leaving a tip but not once has anyone inquired as to why I decided to not leave a tip. What a shame. This business has many attributes. They shouldn’t let poor performance by an employee cast a bad light on their enterprise.
Response from the owner: We're thrilled to hear about your excellent experience at The Buckhead Massage Company! Thank you for choosing us and for sharing your positive feedback. We take pride in providing a top-notch facility with elegant furnishings and high-grade equipment. It's wonderful to know that our staff, including your masseuse Kuartni, contributed to making your visit superb. If there's anything specific you enjoyed or any preferences you have for your next visit, feel free to let us know. We look forward to welcoming you back for another great massage experience. Thanks again!
Chelsea N.
I’ve had great experiences here prior. But it appears they’re under new management or something shifted in the running of this place.. Customer service is really shaky & the massage therapists are unreliable. I went today and for the second time my therapist was “running late” or had car trouble. This happened last time but the girl showed up a little late, whatever we’re human. BUT today..They asked me to go to the other location after showing up for my 12 appt in Sandy springs, so I did and the new therapist never showed up to the buckhead location..you shouldn’t book clients if you don’t have the staff to cover them. It’s a waste of everyone’s time, and my money. I will not be going back.
Carly B.
I had a fabulous experience at The Buckhead Massage Company. The facility was clean and the employees were friendly. I will definitely be coming back!
Candace T
I'm changing my review back to 5 stars and will embrace the new system!-----------------------Review update: Buckhead Massage Company has changed booking systems and now you have to book with Spaccurate. The app and website are not user friendly at all. While I used to be able to select the therpaist and pay the same price, now bookings are based on time of day and prices fluctuate. I'm now paying higher prices and paying a service fee. Dissappointing, to say the least, and is making me reconsider visiting again after years of coming here.---------------------------------------I've been coming here a few years and can't say enough great things about Buckhead Massage Company. It's easy to book appointments online and the service is always awesome. I see Verona and I'm so glad I found her. She has magic hands and always does a great job. I would see her daily if I could!
Response from the owner: Update:Hi Candace. First and foremost, we are very disappointed that we let you down. As business owners, we accept that our decisions won't make everyone happy. It is genuinely stressful. We reached out to SPACCURATE, and they told us that being able to filter services by therapist is in the roadmap and prioritized. You will be able to select only Verona, for example, and see her availability along with her rates.Regarding paying higher prices, we ran a report and compared your appointment history for 2024 and the amounts you spent with our flat-fee model vs. what you would've paid had you booked through SPACCURATE, and we found that you could've saved over 180 dollars all combined.Dynamic pricing is the future for this industry: we are just the pioneers at this point. Recently, we ran a survey with 2,000 of our 35 thousand clients. Most think our new model is better and fairer than our flat-fee old model. By fluctuating prices, we are making massage a more accessible service for those who can't afford higher rates. It is a win-win for everyone. We started seeing old faces that hadn't been able to come to us in recent years, and now they feel they can afford it on a Tuesday or Wednesday, for example.Again, we apologize. You, as a regular customer, know we do everything we can to make our customers feel happy when they come see us. We are confident that at a macro, you will save a tremendous amount of money.Again, thank you for your feedback! =========================================Thank you, Candace, for such a great review. Verona is excellent, and we are glad to have her in our family!
Trisha Viv Hi K.
WhatsApp +966 53 503 1528 For the Best Decent Massage and other Extraordinary Services. I Give my Services to your Satisfaction and For the Best Decent Massage and Satisfaction With Happy Ending WhatsApp me on +966 53 503 1528.
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Brenda S.
Alexis was very professional and was able to work all my target areas. I woke up this morning with a better attitude and no pain at all. She worked my sciatica better than anyone I’ve ever gone to.I will definitely be seeing you all again. Thank you Alexis.
Response from the owner: Hi Brenda! Alexis is definitely on her way to be a stellar therapist. At her young age, she demonstrates a wide variety of techniques and their execution are second to none. We are glad to hear you had an amazing experience.We look forward to seeing you soon again!
Kendall C.
Verona is amazing!! I’ve been here twice now for special occasions and she is wonderful. So kind and great at her work. The space itself is clean, calming, relaxing. Will definitely be back.
Maria P.
I was in town for just two days but desperately needed a massage as my neck had a spasm the day I was leaving. Found Allison at Buckhead Massage and had the most amazing fascial release massage. She is an advanced level masseuse and I could tell as she took the time to uncover and release every kink in my body. I have had a lot of massages in my life but Allison is a cut above. I will use her again if I am ever this way again!
Susan K.
Tranquil, beautiful, & professional spa. Verona was an amazing therapist. Love that there's a parking lot & easy access to the building. I'll be back!
Response from the owner: Hi Susan,Thank you so much for the fantastic 5-star review! We’re delighted to hear that you found our spa tranquil, beautiful, and professional. It’s wonderful to know that Verona made a great impression, and that the parking and access were convenient for you.We’re looking forward to having you back for another relaxing visit!Best regards,BMC
Jimmie L.
It was a great experience from start to finish! I was greeted very welcoming and felt very comfortable. Kuartni left me feeling so relaxed and she really took her time on all the spots I mentioned I was having trouble with. I will definitely be back!
Response from the owner: Hi Jimmie,Thanks so much for the awesome review! I’m really glad to hear that you felt welcomed and comfortable from the start. It’s great to know that Kuartni took such good care of you and made sure you felt relaxed.Looking forward to seeing you again soon!Best,BMC
Alyna F.
2024 update:This place is amazing, best kept secret in Atlanta. Even when I schedule with a new therapist I'm never worried about a bad experience because the whole crew at Buckhead Massage is skilled, professional, and kind!--After many shady experiences trying out massage studios, I finally found the one! You guys, it's clean, safe, parking was easy, stylish and spa-like inside AND the therapists were fantastic. Seriously. From checking in and introduction with the therapist, everything was soothing, considerate, and peaceful. I think all these elements add up to the treat yourself experience you want when you get a massage.Actual massage:Fantastic. We did a couples massage with Verona and Katie. Both did a great job. It was my SO's first time, Verona clearly explained expectations and made him feel very comfortable. Katie did a great job accommodating pressures and general massage work.I felt like I had a million dollar spa day in just a quick 60min session 🙂 cozy sheets, warm blankets, heating pad, dim lights, good smells & sounds.Would recommend to a friend in a heartbeat. Will definitely be back!
Response from the owner: Hello, Alyna!Thank you so so much for sharing your experience in such detail! We couldn't be happier that you had such a pleasant spa experience with us. From the atmosphere, to the therapist, to the massage itself, we'll make sure we continue to strive for excellence so that the next time you come, it'll be even better than you remember it! Can't wait to have you come back and see us!
Madison D.
I had a fantastic experience here! Kuartni made me feel comfortable and extremely relaxed the entire time. I will definitely be back!
Response from the owner: Hi Madison,Thanks a ton for the great review! I’m so glad to hear that Kuartni made you feel comfortable and relaxed throughout your visit. We can’t wait to have you back for another fantastic experience!See you soon!Best,BMC
Amanda F.
My husband and me went here for our anniversary. We got a couples massage, I had Michael he was very gently but firm. I got the Swedish massage. If you’re stressed or tense this massage will help you. We love the hot towels as well. I can’t remember my husband’s Massage therapists name. I’m so sorry 😭😭. But he also enjoyed his massage as well, he got the deep tissue massage. 10/10 recommend. We will be back . Great service, very welcoming front desk associate, when sitting in the waiting area they have a diffuser , so it’s a super relaxing atmosphere. Thank you to everyone for the most enjoyable experience.
Response from the owner: Hi Amanda,Thank you so much for the wonderful review and for choosing us for your anniversary! I’m so happy to hear that you and your husband had such a great experience. Michael will be thrilled to know he made you feel both relaxed and rejuvenated.No worries about not remembering your husband’s therapist—what’s important is that you both enjoyed your massages. I’ll make sure to pass along your compliments to our front desk team and let them know how much you appreciated the atmosphere.We can’t wait to welcome you back for another relaxing visit!Best,BMC
J A
Response from the owner: Hi Savi,Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with us. We’d love to know more about what you enjoyed most about our massage services. Your feedback helps us continue to provide the best possible experience for our clients.Thanks again for your support!Best regards,BMC
lily S.
I loved my massage with Christine. She was fantastic! I will come back very soon!
Response from the owner: Lily, thank you for taking the time to share your feedback! We're thrilled to hear that you loved your massage with Verona. Providing fantastic experiences for our clients is what we strive for, and Verona certainly delivers. We appreciate your kind words and hope to see you again soon for another wonderful session!
Jessica B.
My Absolute favorite place to be in Atlanta ! And I do mean my favorite ! The staff are always professional and kind and facility always clean and so cozy !! I am literally obsessed with Sheilay’s hands ! I’m pretty sure she had hands of an angel and I always leave feeling lighter and more relaxed then when I came ! Would highly, HIGHLY, recommend Buckhead Massage company ! And will for sure be back . They may need to consider a subscription services .. 😬😬
Response from the owner: Hi Jessica,Wow, thank you so much for the incredible review! I’m thrilled to hear that we’ve become your favorite spot in Atlanta. It’s fantastic to know that you always feel so well taken care of by our team and that the space feels cozy and clean.Sheilay will be over the moon to hear about your angelic hands comment! We’d love to have you back anytime, and thank you so much for the suggestions- we’ll definitely keep them in mind.Looking forward to seeing you again soon!Best,BMC
Harry N.
I had a great massage session with Kuartni. I had a hard time falling asleep at night but during my session I fell asleep a few times! I felt lighter when I walked out. High recommend!
Response from the owner: Hi Harry,Thanks for the awesome review! I’m so glad to hear that Kuartni’s massage helped you relax and even catch some sleep. It’s great to know you felt lighter afterward.We appreciate the high recommendation and look forward to seeing you again for another fantastic session!Best,BMC
david H.
Amazing massage with professional staff in a relaxing atmosphere. Highly recommend! The therapists are skilled, the ambiance is serene, and the facilities are clean. I left feeling completely rejuvenated and will definitely return.
Response from the owner: Hi David,Thank you so much for the glowing review! We’re thrilled to hear that you enjoyed your massage and found everything from our staff to the ambiance just right. It’s great to know you left feeling rejuvenated—that’s exactly what we aim for. We can’t wait to see you again!Best,Bmc
