DG
Samson gave a fantastic signature massage! He applied just the right pressure, gave great cues and instructions (deep breaths...). He listened to which areas I felt needed work and was very technically skilled in addressing it. Highly recommended. Go see Samson.
Doug B.
Great massage and staff
Julia S.
thuy D.
My go to for massages monthly at least! Charrise & Sheilay are truly top notch. I try my best to savor the relaxation throughout the day! 5 Stars!!!
Angela B.
This is one of the best places I’ve gone to for massages. The receptionists are friendly. The masseuses are great. I’ve tried three masseuses and massage styles. The neuromuscular massage with hot stones from Alexis is simply amazing. I highly recommend this place.
Update: A year later still the best place for massages! Michael is one of the best massage therapists ever, hands down. This is a great establishment with friendly staff. I do wish I could also get a facial at this location. Look forward to when someone comes on staff for this.
Update: A year later still the best place for massages! Michael is one of the best massage therapists ever, hands down. This is a great establishment with friendly staff. I do wish I could also get a facial at this location. Look forward to when someone comes on staff for this.
Response from the owner:Hi Angela,
Thank you for the fantastic 5-star review! We're thrilled to hear that The Buckhead Massage Company has become one of the best places for your massages. It's wonderful to know that our receptionists are friendly and our massage therapists, including Alexis with her neuromuscular massage and hot stones, have left you with an amazing experience. We appreciate your recommendation and can't wait to have you back for more relaxation!
Best,
The BMC - Sandy Springs Team
Patrice L.
I’m super bummed about the new BMC booking policy. I love the facility and I especially loveeeee Stephanie, she is a 1000/10. Unfortunately, the new booking system per the receptionist requires the patron to pay for their service at 100% before the appointment. I think that’s a really hard ask when paying for a service. I’d hate for them to cancel or something go wrong with the experience and now your money is gone. Sadly I’ll have to seek a new massage venue.
Response from the owner:Hi Patrice,
We are sorry to see that you are disappointed with our booking policy. I wonder if your concern is paying 100% for the service upfront or the cancellation fee. If it is the latter, we haven't changed our cancellation policy in 14 years: a 12-hour window at 50% of the service rate.
So, the cancellation remains the same whether you pay 100% or any other percentage to hold the appointment.
Let's assume you pay $100 upfront for your service at the time of booking and need to cancel within the cancellation policy window (12 hours). You will be refunded 50% of what you paid.
That is no different than paying 50% and not getting anything back due to a cancellation.
Mathematically, it is the same. Nothing has changed.
Did you happen to know about this?
Regarding charging 100% of the price upfront, there are countless examples of service-based businesses that all collect the service price in its totality at the time of purchase.
- Airlines
- Tickets sold online (movie, concerts, etc.)
- Hotels
And the list goes on. So, we don't see ourselves as being unreasonable or unfair.
Now, one more thing on which we agree with you is that Stephanie is 1000/10. We agree 100%.
Please let us know if you have any questions. We'd love to answer them promptly.
jack M.
Michael and Christina we're great. Partner got Swedish which she said was relaxing. I got deep tissue which was therapeutic. Would recommend.
Response from the owner:Jack, thank you so much for your review. You both got very lucky. Michael is a sought-after therapist, and Christine is always booked up—good signs of qualified professionals.
Thanks again!
CreativeMaza
Great service. Very professional and clean establishment.
Response from the owner:Mr. Maza! Thank you so much for your review. We look forward to more fun conversations!
Steve S.
Booked a couples massage while on a weekend trip to Atlanta. My female therapist was awesome! Sorry I can't remember her name. She worked hard on me which I...
jenelliott213
I just had a great experience here. It was my first time here. I came when my realtor gave me a gift card. I had Samson as my therapist. I have had a lot of massages but his is up at the top. Very good technique of working out knots without causing pain. Seems to know his anatomy trigger points very well. I will definitely be back.
Response from the owner:Oh, Samson, Samson, Samson... he did it again! He is definitively nirvana level therapist. We know you'll be back. 🙂
Thanks!
Mattezuema
Response from the owner:Thank you!!!
Lilly B.
This place is AWESOME! We had Ashley and Stephanie who made the experience amazing. The only unfortunate thing is that we are not from Georgia so we can’t see them regularly! Would go again and again.
Response from the owner:Lilly, we know great realtors here, so... let us know. It is easier to find a new home than a great therapist! 🙂
See you soon?
Spanky B.
See pictures of my review and their response for their Sandy Springs location.
Original Review:
I made an appointment online and arrived on time. My...
Original Review:
I made an appointment online and arrived on time. My...
Nubian E.
In my experience every one is extremely professional and equally talented and knowledgeable. The customer experience is exactly what I was looking for. I left totally rejuvenated.
Bri
I have been here multiple times and no time have I been disappointed. The massages are great, I never had to wait and the massage therapist always checks on me after I'm done dressing at the end. I will be back.
Keshia T.
This is my go to spa for massages. The environment is so calming. The therapists tailor the experience to your needs. Treat yourself!
Response from the owner:Listen to her! Treat yourself!
Thank you, Keshia, for your kind review. It's been 7 weeks already... long overdue 🙂
Danielle D.
This place has always been amazing!
Response from the owner:Hi Danielle, thank you for the glowing review. We are happy that the experience that we are trying to give to our clients resonated with you. We look forward to seeing you again.
Sarah B
Follow Up: Buckhead Massage Company, it looks great when the business responds and says they will right their wrong, but when there has been no follow through on your end I now know exactly what you stand for and that you do not care about your clients
Original Review:
I made an appointment online and arrived on time. My appointment time came and went and the receptionist did not say anything to me. 12 minutes after my appointment time, I was informed that the masseuse was running late and she could not fit me when she got there because she had another client.
Therefore, my options were to wait another 35 minutes for someone get there and give me a massage or to reschedule.
I blocked out this period of time because i have been in a lot of pain and desperately needed a massage, so this was not something that was for pampering.
I was there early, but there was no staff who was able to give the services I was supposed to receive. How can not have staff at the premises at the times you offer appointments?
And for the employee who calls 12 minutes AFTER the appointment time began to say she’s running late is unacceptable to say the least.
This experience is extremely abysmal and unfortunate. I have come here multiple times in the past and had great experiences and referred many people, but this experience is unacceptable and I will not be coming here again.
Original Review:
I made an appointment online and arrived on time. My appointment time came and went and the receptionist did not say anything to me. 12 minutes after my appointment time, I was informed that the masseuse was running late and she could not fit me when she got there because she had another client.
Therefore, my options were to wait another 35 minutes for someone get there and give me a massage or to reschedule.
I blocked out this period of time because i have been in a lot of pain and desperately needed a massage, so this was not something that was for pampering.
I was there early, but there was no staff who was able to give the services I was supposed to receive. How can not have staff at the premises at the times you offer appointments?
And for the employee who calls 12 minutes AFTER the appointment time began to say she’s running late is unacceptable to say the least.
This experience is extremely abysmal and unfortunate. I have come here multiple times in the past and had great experiences and referred many people, but this experience is unacceptable and I will not be coming here again.
Response from the owner:Dear Customer,
You're absolutely right. The way our staff handled it was very disappointing, and I am just learning about it through this review.
I'll contact you privately and find a way to make it up to you.
Owner.
Allyson C.
I saw Devonna at the Sandy Springs location and she was AMAZING!!!! I have chronic back pain which has led to a lot of muscle tightness in my low back, glutes and legs, and she worked through those muscles and it has been game changing for me. By far the best massage I have ever had.
Response from the owner:We are not surprised. De'Vonna's hands are near miraculous. We are happy when we read these comments! Thanks!
jabari J.
De’Vonna was my therapist and she did an amazing job with my massage and I left relaxed and refreshed. I will be booking again.
Response from the owner:De'Vonna is definitely talented. No questions about that.
Come back soon!
